INBOUND CALL CENTER SERVICES

Inbound Call Center is best supporter in maintaining relationship with customers.

What is Inbound Call Center Services?

Inbound call center services build a trusted relationship between customers and company through taking care of each customer. Our Inbound call center agents help customer in any situation and remains calm in good and difficult times.

Why outsource your Inbound Call Center Services to Call2Customer (an outsourced call center in India)?

We offers best Inbound Call Center Services by focusing on growth of our clients. We have experience and knowledge of providing call center outsourcing services to international customers in varied industries, such as education, insurances, health care, travel, real estate, airlines and banking. We provide quality customer support to build your brand image and stay ahead of competitor.

Customer service is the pillar of any business. The experienced and professional customer service representative who understand and have knowledge of your product can deliver marvelous customer care services. We provides training for inbound call center services which covers all the necessary information about your product including features, services, rates, warranties etc.

The various types of Inbound call center services offered by us.

Customer Service:

Our inbound call center agents are trained to deal with customer’s complaints and mal functions of the product and to take immediate actions to solve their problems which enhance customer satisfaction and loyalty for your company.


Technical Support Services:

The technical support services provided by our inbound call center deliver great value to the business. We offer technical support services for the product including for telesales (pre and post sales), product support, technical applications and support, network tech support, onsite tech support, remote support.


Order Taking Services:

The order taking services makes the process of taking order and shipping information easier and increases the sales and profits of the business. Our proficient agents help the customers to place their orders directly via telephone and help in maintaining diary to deliver the product timely and accurately.

Phone Answering Services:

Phone answering service is used for call answering, message taking and order placement on internet or on phone. Our inbound call center provide superior phone answering services by providing personal and responsive services to customer.

Benefits of outsourcing Inbound call center services of

  • Cloud based system
  • Recording of each call
  • Specialized Training program
  • High volume call handling
  • Omni-channel support
  • Latest inbound call center software
  • 24 hour facility
  • Remote call monitoring facilities
  • Excellent reporting capabilities
  • Enhanced market testing and coverage
  • Domain expertise in account management
  • Efficient transition management process
  • Experienced inbound call center professionals
  • Converged networking
  • High speed internet
  • Complete back-up system
  • Safe and secure database
  • Open architecture & IP-enabled integration
  • State-to-art technology
  • Transparent structure