India has proved itself to be the destination of choice for offering quality and affordable customer support solutions worldwide. This is due to the fact that the Call Centers in India teams are well-equipped with expert professionals, latest technology, and round-the-clock services that ultimately result in increased customer satisfaction at reduced operating expenses for the businesses.

Whether you are a start-up company or an established business, you can scale quickly and serve your clients better by contracting the services of Indian companies.

One of the primary drivers for choosing Call Centers in India is the significant cost savings. Businesses typically save 40–60% compared to in-house operations.

Q: Are data security issues addressed by the Indian call centers?

A: Major call centres in India have adapted to international security standards such as ISO 27001 and PCI-DSS. In Call2Customers, very strict NDA implementations are practiced, along with biometric access and encrypted servers to protect all sensitive information.

Q: Aren't there language problems in outsourcing to India?

A: No, because the language of higher education in India is English. And our agents also have voice and accent neutralization training so that when they communicate with the customers from the US, the UK, and Australia, everything will be clear to the customer.

Q: How small can I start the team with?

A: Of course. One of the advantages of having call centers in India is flexibility. Many clients start with a pilot team of 3–5 agents and scale as their ROI increases.