Call2Customers Call Center Pvt Ltd Providing Corporate Helpdesk Service for EPRI South Africa

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Client Overview

EPRI is one of the top organizations of cape town known for energy arrangements. Employees are required to travel extensively in order to represent EPRI because of its global operations. To back this up, they want cost-effective travel management services that make travel arrangements that go smoothly and are affordable

Objective

EPRI South Africa outsourced Call2Customers Call Center Pvt Ltd with the intention of making business travel less expensive, more pleasurable, and simpler. In order to ensure that travel arrangements go off without a hitch, we provided omnichannel solution to complete support through phone, email, and administrative help, which ensure smooth travel arrangements.

Solution

Call2Customers Call Center Pvt Ltd provided economical helpdesk services, which is tailored according to the needs of ERPI:

  1. Travel Management via Telephone:
    • We provided hassle-free travel solutions by assisting the corporate staff with travel inquiries, booking flights, hotels, and transportation.
    • In order to avoid any issues, our staff immediately responds to last-minute changes, such as handling urgent travel changes, cancellations, and rescheduling requests. They also provide the details to the travelers immediately.
    • We have programming that offer constant help for travel related issues.

2. Email Support:

  • We oversee travel demands and affirm through email likewise to stay away from any disarray.
  • We also send you email updates, detailed itineraries, and travel warnings.
  • We also send you email updates, detailed itineraries, and travel warnings. o We make it a top priority for each traveler to receive prompt responses to their travel-related inquiries and concerns, allowing them to take the necessary steps.

    3. Admin Support:

    • Our team works closely with travel agencies and vendors to make sure all travel plans go off without a hitch.
    • We keep track of all the travel details and paperwork for EPRI’s corporate staff.
    • We additionally assist with overseeing travel expenses and make writes about travel expenses.

      Service Level Agreement (SLA) Adherence: Call2Customers made it a priority to strictly adhere to the rules that were agreed upon with EPRI South Africa:

      • Response Time: We respond quickly to travel-related inquiries and issues.
      • Resolution Time: We provide hassle-free solutions by quickly fixing any issues with bookings or travel disruptions.
      • Customer Satisfaction: We focus on keeping customers happy by offering personalized and efficient service, which helps customer to have feeling that someone is there to listen to them.

      Periodic Call Calibration

      To keep improving service quality, Call2Customers held regular call calibration sessions with EPRI South Africa. These sessions included:

      • Reviewing calls and emails to check the quality of service and make sure standards were met.
      • Gathering feedback from EPRI to find areas that needed improvement.
      • Making changes based on the feedback to improve the overall travel management experience.

      Results EPRI South Africa has seen significant advancements in their corporate travel management since joining forces with Call2Customers, including the following:

      • Increased Efficiency: Travel-related issues are handled effectively and travel arrangements are simplified.
      • Enhanced Support: Employees at the company are extremely pleased with the prompt and reliable assistance they receive.
      • Constant Improvement: Ordinary input and adjustment meetings have prompted continuous assistance upgrades, meeting EPRI’s evolving needs.

      Conclusion

      By providing exceptional corporate helpdesk services for travel management, Call2Customers Call Center Pvt Ltd has been able to successfully support EPRI South Africa. By sticking to Service Level Agreements (SLAs) and using regular call calibration sessions, Call2Customers has ensured that EPRI maintains smooth and efficient travel arrangements for their global staff. This partnership highlights the dedication to quality and customer-focused service that characterizes both organizations.

      For more information on how Call2Customers can support your telemarketing and fundraising needs, visit www.call2customers.com or contact sales@call2customers.com.

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