Call2Customers Call Center Pvt Ltd Providing Customer Order Verification Services for Vamaship

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Client Overview:

Vamaship is a logistic company provides movement of goods from point of production to the point of consumption. They provide e-commerce logistics platform that makes shipping easy and cost-effective, especially for small enterprises. They also take care to provide customers details of the services they are providing to ensure that orders are accurately and punctually delivered to customers. They provide the tools and services needed to help businesses ship products to their customers by providing customer order verification services, ensuring that orders are correctly processed before they are shipped out

Objective:

Vamaship teamed with Call2Customers Call Centre Pvt Ltd to improve the order verification process and customer satisfaction. The goal was to provide order verification for confirmation and reminder. Our representatives utilize scheduling software and spreadsheets to keep track of customer information, statistics, and comments in a diary.  We make sure that service level agreements (SLAs) are followed and that high service quality is maintained.

Solution:

Call2Customers Call Center Pvt Ltd provided Vamaship with a comprehensive order verification service that concentrated on the following important aspects:

  1. Order Verification in English:
    • We trained our customers carefully to check customer orders placed in English. We also make sure everything is correctly entered for that we provide our agents all the required information.
    • This includes confirming the product, quantity, and delivery address.
    • We also address any questions or issues from the customer during this process. We provided trouble free services to customers

2. Order Verification in Hindi:

  • We offer the same verification service for customers who prefer to speak in Hindi. Our expert agents who are proficient speaking Hindi take care of the customers.
  • We make sure communication is clear and accurate to confirm the order details.
  • We handle customer concerns and questions in Hindi efficiently to build strong bond with them.

    Service Level Agreement (SLA) Adherence:

    • Call2Customers made sure to follow the agreed standards with Vamaship.
    • This included:
      • Response Time: Quickly responding to all customer verification calls.
      • Accuracy: Making sure all order details were checked and recorded correctly.
      • Customer Satisfaction: Providing friendly and efficient service to keep customers happy.

    Regular Call Quality Checks:

    • To keep improving, Call2Customers held regular sessions with Vamaship to review call quality.
    • These sessions involved:
      • Listening to recorded calls to check the quality of service.
      • Getting feedback from Vamaship to find areas for improvement.
      • Making changes based on this feedback to improve the overall customer experience.

    Results:

    Since working with Call2Customers, Vamaship has seen big improvements in their order verification process, including:

    • Increased Customer Satisfaction: Better support and personalized service have made customers happier.
    • Operational Efficiency: The streamlined verification process has reduced the workload.
    • Continuous Improvement: Regular feedback and adjustments have kept the service in line with Vamaship’s needs.

    Conclusion:

    Call2Customers Call Center Pvt Ltd has successfully supported Vamaship in delivering top-notch order verification services. By adhering to SLAs and leveraging periodic call calibrations, Call2Customers has helped Vamaship maintain its reputation for exceptional customer service. This partnership exemplifies the commitment to quality and customer-centric service that defines both organizations.

    For more information on how Call2Customers can support your telemarketing and fundraising needs, visit www.call2customers.com or contact sales@call2customers.com.

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