Client Overview:
Terrafinfor UPI is a company that specializes in making digital payments easier and safer through the Unified Payments Interface (UPI). They provide financial services to its clients, ensuring that everything works seamlessly and safely with two-factor authentication with just one click. It complies with the rules set out by the regulations.
Objective:
Together with Call2Customers Call Centre Pvt Ltd, Terrafinfor UPI aims to enhance customer service and streamline the KYC (Know Your Customer) procedure. The main aim of this partnership is to handle customer questions efficiently and make outgoing calls to complete the KYC process. We take care of peer-to-peer services while meeting agreed-upon service standard.
Solution:
Call2Customers Call Center Pvt Ltd designed a comprehensive support service plan for Terrafinfor UPI, addressing key areas:
Customer Support Services:
- We focus on answering calls from customers who have questions about UPI transactions, technical problems, or account issues.
- Our agents build strong relationships with customers by providing clear and prompt answers to resolve their problems.
- We hire bilingual agents who can offer support in both English and Hindi, ensuring that customers receive service in their preferred language.
Outbound Calls for Customer KYC:
- In order to provide customers with safe and secure services, our well-trained agents call them to verify their identity and finish their KYC (Know Your Customer) process.
- We keenly take care that all the information provided is correct and accurately entered in the software. We following all rules to make sure the process goes smoothly.
- We help customers with their paperwork and fixing any issues that come up during the KYC process. We guide them at every step to ensure hassle free process.
Service Level Agreement (SLA) Adherence
Call2Customers made sure they followed the rules set by Terrafinfor UPI.
- Response Time: Our agents answer customer questions quickly so they don’t have to wait long. We provide them training to handle the doubts and issues accurately and efficiently.
- Resolution Time: Our agents are expert in solving customer problems fast and effectively.
- Customer Satisfaction: We take care of keeping customers happy with good service and solving problems efficiently.
Periodic Call Calibration:
To keep improving, Call2Customers regularly reviewed their calls with Terrafinfor UPI.:
- Reviewing Call Recordings: We provide recording of each and every call to listen and check if the service was up to standard.
- Gathering Feedback: We observe the comments carefully from Terrafinfor UPI to find out what could be better.
- Implementing Changes: We quickly take action to make adjustments based on feedback to improve customer service.
Results:
Since teaming up with Call2Customers, Terrafinfor UPI has seen:
- Increased Customer Satisfaction: We helped in providing better support and faster KYC processing have made customers happier.
- Operational Efficiency: We provided smoother customer service and KYC checks have lowered costs.
- Continuous Improvement: We takee regular feedback and updates to keep the service quality high and matched Terrafinfor UPI’s needs.
Conclusion:
Call2Customers Call Center Pvt Ltd has done a great job helping Terrafinfor UPI with excellent customer support and quick KYC verification. By sticking to agreed standards and regularly reviewing their calls, Call2Customers has helped Terrafinfor UPI keep up its reputation for dependable and secure financial services. This partnership shows both companies’ dedication to providing high-quality and customer-focused service.
For more information on how Call2Customers can support your telemarketing and fundraising needs, visit www.call2customers.com or contact sales@call2customers.com.