Enhancing Lead Generation for Verifacto with Call2Customers Call Center Pvt Ltd

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Client Overview: Verifacto

Verifacto is a well-known real estate planning company that helps home owners across the UK with property management and making smart real estate decisions. To help their sales team, Verifacto needed a better way to find new potential customers.

The Challenge:

Verifacto wanted to improve their sales by finding new customers. They needed a system that aicould bring in a lot of new leads for their sales team They decided to outsource telemarketing services in order to accomplish this. They needed telemarketing support specially in English, who can deal with clients efficiently.

Solution: Partnership with Call2Customers Call Center Pvt Ltd

Call2Customers Call Center Pvt Ltd was selected to meet Verifacto’s needs.

  1. AVATAR Dialer Integration:

  1. Technology Setup: In order to speed up the telemarketing process, we deployed the AVATAR dialer system for them.

  1. Instruction: We properly trained telemarketing the team to use AVATAR dialer efficiently and to enhance lead generation.

  1. Experienced Telemarketing Team:
    1. Recruitment: We brought on board five experienced, English-speaking telemarketing professionals to manage our operations and drive lead generation efforts.
    2. Execution: Our dedicated telemarketing team worked diligently, successfully generating 400-500 high-quality leads each month. Their commitment and expertise played a crucial role in achieving these results.

  1. Service Quality Management:
    1. SLA Adherence: We followed a strict Service Level Agreement to ensure that high quality leads were generated on time. Periodic Calibration: We keep meetings to comply with Verifacto
      ‘s requirements and improve telemarketing tactics to provide the desired results.
    2. Performance Monitoring: We set up cloud-based system to provide real time monitoring. We also provide daily and weekly results and analysis based on it.

  1. Satisfaction Level Management:
    1. Client Feedback: We regularly collected and analyzed feedback from Verifacto In order to resolve any problems and keep improving their service.
    2. Continuous Improvement: we modified our techniques based on feedback to enhance lead generation and client satisfaction.

Service Level Agreement (SLA) and Performance Metrics

  1. Lead Generation: We provide 400-500 new customer leads each month as per the SLA.
  2. Periodic Calibration: We had regular meetings to ensure we were meeting Verifacto’s goals and service needs.
  3. Satisfaction Level Score: We kept our clients very happy by exceeding their expectations and promptly addressing their feedback.

Results and Impact

  1. Increased Lead Generation: We successfully generated 400-500 new customer leads each month, giving a significant boost to Verifacto’s sales efforts.
  2. Enhanced Efficiency: We trained our telemarketing team to use the AVATAR dialer effectively, making the lead generation process more efficient and productive.
  3. High Satisfaction Scores: By consistently meeting our service commitments and delivering excellent results, we earned high satisfaction scores and positive feedback from Verifacto

Client Testimonial

 “Our partnership with Call2Customers has greatly enhanced our lead generation efforts. Their expertise with the AVATAR dialer and the skilled telemarketing team have been instrumental in delivering high-quality leads. We appreciate their commitment to service excellence and look forward to continued success together.”

Conclusion

The partnership between Verifacto and Call2Customers Call Center Pvt Ltd has proven to be extremely successful in generating high-quality leads since 2024. Verifacto’s success in lead generation and customer satisfaction is significantly contributed to Call2Customers’ expertise in AVATAR dialer technology and their experienced telemarketing team.

For more information on how Call2Customers can support your telemarketing and lead generation needs, visit www.call2customers.com or contact sales@call2customers.com

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