Call2Customers Call Center Pvt Ltd Providing Multichannel Customer Services for AMbath

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Client Overview

AMbath is a global nutrition company that is renowned for its extensive selection of nutritional solutions and products People’s lifestyles have changed, and as a result they suffer from inadequate nutrition. So, they require supplementary diet to fill the gaps of daily nutrition intake. AMbath offer nutrition products of the highest quality with health-enhancing nutritional properties. They are dedicated to providing high-quality customer service to its diverse clientele, advising them on supplement diets that meet their daily nutritional needs.

Objective

Together with Call2Customers Call Centre Pvt Ltd, AMbath aimed to increase customer service efficiency and provide ongoing support. The goal was to provide seamless customer service through multi-channel system including phone, email, instant messaging, and social media. We implemented cutting-edge technology that can manage high-volume multi-channel calls We also make sure that customers are happy and that service level agreements (SLAs) are followed.

Solution

Call2Customers Call Center Pvt Ltd developed a comprehensive multichannel customer service strategy for AMbath, on the following key areas:

  1. Phone Support:
    • We implemented inbound calling and online chat services to answer customer calls, address their questions, complaints, and support needs.
    • We provide multi-channel support to assist customers with product information and order-related questions. We hired an experienced dietician, along with other agents, to accurately assist the customers with the supplementary diet questions.
    • We implemented latest technology to quickly solve the problems to keep customers satisfied.

2. Email Support:

  • We respond to customer emails quickly and provide helpful solutions.
  • We answer questions about products, handle order issues, and offer general support.
  • We make sure all our emails are clear and professional.

3. Instant Messaging Support:

  • We offer real-time help through instant messaging apps.
  • We assist customers with quick questions and troubleshooting.
  • We provide personalized and immediate responses to improve the customer experience.

4. Social Media Support:

  • We monitor and manage customer interactions on social media platforms.
  • We respond quickly to comments, messages, and reviews.
  • We engage with customers to build brand loyalty and address concerns publicly.

Service Level Agreement (SLA) Compliance

Call2Customers made sure to stick to the agreed-upon service standards with AMbath, including:

  • Response Time: Addressing all customer queries quickly across all channels.
  • Resolution Time: Resolving issues fast to reduce customer inconvenience.
  • Customer Satisfaction: Keeping customer satisfaction high with consistent and quality service.

Regular Quality Checks

To keep improving, Call2Customers regularly reviewed customer interactions with AMbath. This included:

  • Assessing the quality of service and making sure it met the required standards.
  • Gathering feedback from AMbath to find areas for improvement.
  • Making changes based on feedback to better the overall customer experience.

Results

Since teaming up with Call2Customers, AMbath has seen major improvements in their customer service, such as:

  • Higher Customer Satisfaction: Better support and personalized service led to happier customers.
  • Greater Efficiency: Streamlined processes and effective handling of customer inquiries reduced operational costs.
  • Ongoing Improvement: Regular feedback and reviews ensured continuous service enhancements, keeping up with AMbath’s changing needs.

Conclusion

Call2Customers Call Center Pvt Ltd has successfully supported AMbath in delivering exceptional customer service through multiple channels. By adhering to SLAs and leveraging periodic call calibrations, Call2Customers has helped AMbath maintain its reputation for high-quality customer support. This partnership exemplifies the commitment to quality and customer-centric service that defines both organizations.

For more information on how Call2Customers can support your telemarketing and fundraising needs, visit www.call2customers.com or contact sales@call2customers.com.

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