Streamlining Outbound Telemarketing and KYC Services for AMG Associated with Call2Customers Call Center Pvt Ltd

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Client Overview: AMG Associated

AMG Associated is a popular company that provides easy, quick, and safe digital payment solutions using UPI. UPI is a real-time payment system created by the National Payments Corporation of India (NPCI), which lets people instantly send money between bank accounts using their mobile phones.

AMG Associated uses advanced technology to give both individuals and businesses a simple and secure way to handle money. They are committed to making the payment experience better for their customers. AMG Associated focuses on making it easy for people to use their service for everyday things like sending money, paying bills, and making payments to stores.

Challenge

n 2020, AMG Associated wanted to increase customer engagement and ensure they were following Know Your Customer (KYC) rules. They needed a partner who could provide high-quality telemarketing services in both English and Hindi. Call2Customers have technology and experienced staff who could handle telemarketing services and KYC services efficiently in multiple languages. This partner would help promote AMG Associated’s UPI payment products and assist customers with the KYC verification process.

Solution: Partnership with Call2Customers Call Center Pvt Ltd

Call2Customers Call Center Pvt Ltd was chosen by AMG Associated to help with a few important tasks.

  1. Promoting Products Over the Phone: Our agents are expert in communication, they identify prospects and make phone calls to people to inform them of the UPI goods and services available from the company.
  2. Helping with KYC: They also provide consumers assistance with the “Know Your Customer” (KYC) procedure, which complies with regulatory standards and helps to keep transactions secure. Our representatives thoroughly review the paperwork and offer assistance at every turn.
  3. Support in Two Languages: We have staff who can speak both English and Hindi, so we are able to provide AMG Associated’s customers required services more effectively.

Implementation Strategy

  1. Bilingual Staffing:
    1. Hiring and Training: Call2Customers hired and trained staff who can speak both English and Hindi, which enhances communication with AMG
      Associated ‘s clients and allows them to get assistance in their preferred languages.
  2. Product Knowledge: We ensured that each agent was well-versed on AMG Associated’s UPI offerings and the KYC standards necessary to provide leads and close deals.
  3. Outbound Telemarketing:
    1. Targeted Campaigns: We planned strategically for calling campaigns to reach out to customers and tell them about AMG Associated ‘s UPI services. Our motto was to reach large number of people and convert high quality leads.
    2. Customer Engagement: We used dynamic scripts to talk to customers, so they can connect with it and sKYC Assistance:
    1. KYC Help: They provided step-by-step help to customers to complete their KYC, making the process easy and smooth.
    2. Educating Customers: They explained to customers why KYC is important and the benefits of using AMG Associated’s UPI services.
  4. Service Quality Management:
    1. Regular Checks: They held regular sessions to make sure they were meeting AMG Associated ’s service standards and to improve how they help customers.
    2. Monitoring Performance: They put in place systems to regularly check and improve the quality of their service.

Service Level Agreement (SLA) and Performance Metrics:

  • Service Delivery: We followed a detailed plan (SLA) to make sure our telemarketing and KYC tasks were done accurately and on time.
  • Regular Reviews: We held regular review sessions to check our performance, fix any issues, and stay aligned with AMG Associated’s goals.
  • Customer Satisfaction: We kept high satisfaction levels by consistently meeting or exceeding performance standards and listening to customer feedback.

Results

  • Effective Customer Engagement: Our agents helped to engage more clients and made aware of AMG Associated’s UPI solutions through outbound telemarketing campaigns.
  • Simplified KYC Procedures: Call2Customers’ assistance made it easier for clients to complete the KYC procedure and assure compliance, which helps in improving user experience.

Client Testimonial

 “Our collaboration with Call2Customers has significantly improved our outbound telemarketing and KYC processes. Their bilingual support and dedication to service excellence have been key in enhancing our client engagement and ensuring smooth operations. We value their partnership and look forward to continued success together.”

Conclusion

The partnership between AMG Associated and Call2Customers Call Center Pvt Ltd has been key to successful telemarketing and efficient KYC management. Since 2020, Call2Customers has shown that we can provide high-quality support in both English and Hindi using advanced technology, while keeping excellent service standards. We have helped AMG Associated grow and keep their customers happy.

For more information on how Call2Customers can support your telemarketing and customer service needs, visit www.call2customers.com or contact sales@call2customers.com.

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