Client Overview:
Alpha Interpretation Service specialises in language support for a range of industries, including business, legal, and healthcare. In order to understand the same meaning of a translated word, they create links between speakers of other languages who have the same emotions and tones. They help clients who need accurate and quick interpretation to bridge communication gaps to expand their businesses in India an internationally.
Objective:
In order to enhance its offerings, Alpha Interpretation Service partnered with Call2Customers Call Centre Pvt Ltd to offer phone interpretation services between English and Indian languages including Tamil, Odia, Punjabi, Hindi, and Gujarati. The purpose was to provide high-quality service and seamless communication to its clientele.
Solution:
Call2Customers Call Center Pvt Ltd designed a comprehensive interpretation service plan for Alpha Interpretation Service:
- Language Interpretation Services:
- Hindi to English: Our interpreters bridge the language gap by clearly and accurately interpreting between Hindi-speaking clients and English-speaking professionals. . They have translated words that convey the same emotion, meaning, and tone before.
- Punjabi to English: We employ knowledgeable interpreters who are able to seamlessly communicate with clients who speak English and Punjabi in a variety of settings.
- Gujarati to English: We resolve the barrier of the languages to ensure smooth communication for Gujarati-speaking clients, which helps to better understand each other.
- Tamil to English: We offer precise interpretation using advanced technology for Tamil-speaking clients to communicate with English Speaking people in the same language and support market expansion.
- Odia to English: Our expert agents understand the culture and nuances of the regional people and help bridge the communication gap between English speaking and Odia-speaking clients.
Sticking to Service Agreements (SLA):
- Response Time: Ensure prompt availability of interpreters for calls.
- Accuracy: Providing clear and accurate translations to meet client needs.
- Confidentiality: Maintain confidentiality and professionalism throughout phone calls.
3. Regular Call Quality Checks:
- Listening to call recordings regularly to check for quality and accuracy.
- Getting feedback from Alpha Interpretation Service to identify areas for improvement.
- Making changes based on feedback to keep improving service quality.
Results:
Alpha Interpretation Service has witnessed significant improvements in its interpretation services since partnering with Call2Customers, including:
- Better Service Quality: More accurate and reliable translations have made clients happier.
- Increased Efficiency Smoother operations and better management of translation requests have resulted in higher overall efficiency.
- Ongoing Improvements: Regular feedback and quality checks help maintain Alpha Interpretation Service’s high standards.
Conclusion:
Call2Customers Call Center Pvt Ltd has done a great job helping Alpha Interpretation Service offer excellent phone interpretation for many Indian languages. By following service agreements and regularly checking call quality, Call2Customers has helped Alpha Interpretation Service keep its reputation for outstanding language support. This partnership shows how both companies are dedicated to providing high-quality, customer-focused service.
For more information on how Call2Customers can enhance your lead management and customer support, visit www.call2customers.com or contact sales@call2customers.com