Client Overview:
Homeland Language Services is a top company that offers language interpretation and translation services to help different language speaking people interact with each other. They bridge the gap between speakers of different languages, enabling them to express their feelings, culture, and expand business. They are helping wide range of clients communicate clearly and accurately in different languages.
Objective:
To meet the increasing demand for phone interpretation services, Homeland Language Services teamed up with Call2Customers Call Center Pvt Ltd. The goal is to provide high-quality phone interpretation for conversations from Marathi, Gujarati, and Filipino into English. This means meeting specific service standards and regularly reviewing and improving the quality of the calls.
Solution:
Call2Customers Call Center Pvt Ltd developed a customized interpretation service plan for Homeland Language Services, focusing on:
· Marathi to English Interpretation:
- We offer interpretation services and have experience translating in several languages. We offer real-time translation services from Marathi to English to help clients understand the language with exact meaning.
- Our trained interpreters understand cultural variances to ensure accurate translations. We train them to take good care of consumers.
Gujarati to English Interpretation:
- We are expert in complete translation of Gujarati to English.
- • We only recruit interpreters who are fluent and culturally informed to help our clients to get the accurate translation of words with the feeling and tone.
Filipino to English Interpretation:
- Our staff specializes in foreign language translations from Filipino to English, facilitating effective communication for customers. We used advanced technology to provide uninterrupted services while translation.
- We hire experienced interpreters who can handle various topics and situations to provide the best possible services to customers.
Service Level Agreement (SLA) Adherence:
Call2Customers made sure to follow the agreement with Homeland Language Services, which included:
- Response Time: Quickly connecting clients to interpreters for immediate help.
- Accuracy: Providing highly accurate translations to avoid any misunderstandings.
- Customer Satisfaction: Ensuring clients are happy by delivering high-quality service and effective communication.
Regular Call Checks:
To keep improving the service quality, Call2Customers regularly held call review sessions with Homeland Language Services. These sessions involved:
- Reviewing Calls: Listening to call recordings to check the quality of service and ensure standards are met.
- Gathering Feedback: Getting input from Homeland Language Services to find areas that could be improved.
- Making Improvements: Using the feedback to make changes and enhance the overall interpretation experience.
Results:
Since working with Call2Customers, Homeland Language Services has seen big improvements in their phone interpretation services, such as:
- Better Service Quality: More accurate and reliable translations have led to higher client satisfaction.
- Greater Efficiency: Streamlined processes and efficient handling of interpretation requests have reduced operational costs.
- Ongoing Improvement: Regular feedback and call reviews have helped continuously improve the service to meet Homeland Language Services’ changing needs.
Conclusion:
Call2Customers Call Center Pvt Ltd has effectively helped Homeland Language Services provide high-quality telephone interpretation services. By following service agreements and regularly reviewing call quality, Call2Customers has helped Homeland Language Services keep its reputation for excellent interpretation services. This partnership shows both companies’ dedication to delivering quality and putting customers first.
For more information on how Call2Customers can enhance your lead management and customer support, visit www.call2customers.com or contact sales@call2customers.com