The fourth-largest travel agency in Europe is well-known for providing most updated information. They offer a wide range of reliable and convenient travel services customers, including booking flights, reserving hotels, and more, to customers throughout the Europe. They want to give great travel encounters and keep their clients blissful.
Objective:
In 2023, the travel agency teamed up with Call2Customers Call Center Pvt Ltd to improve their travel assistance services using advanced technology. The main focus was on managing flight and hotel bookings, while making sure they met agreed service standards. Our agents constantly worked on improving the quality of service through regular call reviews.
Solutions:
Call2Customers Call Center Pvt Ltd launched a customized service to help travelers with the following:
- Flight Booking Help:
- We gave customers all the info on flights, like schedules and prices and all the information they want
- Our agents book flights for them based on what they need.
- If customers need to change or cancel your flight, our expert agents handle it smoothly.
2. Hotel Booking Services:
- We provide customized services to customers by providing variety of hotel choices based on their travel plans and budgets.
- Our professionals book hotels of customer’s choice and also take care of making any changes or cancellations, if required.
- Our agents take care of special requests also of customers, such as room upgrades.
3. Hotel Sales Management:
- We make sure hotel rooms are available and priced right by managing the bookings smartly.
- Our representatives collaborate with hotels to secure the best rates for our consumers.
- If there are any issues, our trained representatives can swiftly resolve any concerns with bookings and pricing.
Service Level Agreement (SLA) Adherence:
Call2Customers made sure to follow the agreement they had with the travel agency by focusing on:
- Quick Responses: We answered customer questions quickly to make sure everything went smoothly.
- Fast Problem-Solving: We have experience of resolving any booking or travel issues quickly.
• Happy Customers: We keep customers satisfied by delivering outstanding service and resolving problems efficiently.
Periodic Call Calibration:
To keep improving our service quality, Call2Customers regularly held call review sessions with the travel agency. These sessions included:
- Listening to Calls: They reviewed recorded calls to check if we were meeting service standards.
- Getting Feedback: They asked the travel agency for feedback to find out what could be improved.
- Making Changes: They made adjustments based on the feedback to make the customer experience better.
Results:
Since we started working together in 2023, the travel agency has seen big improvements in their travel assistance services, including:
- Happier Customers: Better support and personalized service have made customers more satisfied.
- More Efficient Operations: Streamlined processes have made handling bookings easier, saving time and reducing costs.
- Ongoing Improvements: Regular feedback and reviews have helped them keep improving their services to match the travel agency’s needs.
Conclusion
Call2Customers Call Center Pvt Ltd has helped Europe’s fourth-largest travel operator deliver exceptional travel support services. Call2Customers has maintained its outstanding reputation for providing excellent travel experiences by adhering to agreements and evaluating calls on a regular basis. This collaboration emphasizes both firms’ commitment to quality and customer-centric service.
For more information on how Call2Customers can support your telemarketing and fundraising needs, visit www.call2customers.com or contact sales@call2customers.com.