There has been a significant change in the technology used by Call Centers in India the last several years. Call centers in India are adopting advanced technology to outshine in the marketplace. Call2Customers are giving organisations more opportunities to communicate with customers in better ways.
Technology used for 2022 by Call Center in India
Visual IVR
Although Call Centers in India were using Interactive Voice Response (IVR) which has aided in boosting First Call Resolution rates, queue time reductions, and CSat scores, new advanced technology is now available. To the typical IVR experience, visual interactive voice response adds a multichannel visual interface. These systems make use of communication channels such as smart phones, mobiles and computers to make the process of acquiring information about a caller more efficiently. It’s designed to engage digital users via your website or mobile app, and it allows you to put up menu options and questions to drive customers to the appropriate channel. It’s packed with features and lets you tailor your service to your customers’ specific requirements. We help in improving the user experience by easily increasing online users to the voice channel.
Call-Back Technology
Call-back technology proactively engages with visitors and instantly improves conversions by providing Call center in India agent’s time to deliver the best customer support. The customer when waits for an agent to react; call back technology estimates the time it will take for an agent to answer. After the time duration has been specified, the caller can leave a name for a callback. If they select this option, their line will be held in the queue, and when an agent picks up, it will automatically call the customer’s phone. Choosing callback solutions over hiring more customer care workers because a callback is a more sustainable choice. Customer engagement increases as the number of caller’s increases.
Artificial Intelligence (AI)
C2C intelligence software assists businesses with call recording, storage, and even speech recognition, allowing them to get the most out of their calls. Our Call center in India uses artificial intelligence-powered CRM to maintain track of individual and group sales calls, analysing each employer’s ability to maximise resource utilisation. Additionally, it can be utilized to monitor customer interactions and determine whether his experience was positive or negative based on the tone of their voice.
Call2Customers, Call Center in India is continuously providing advanced technology to meet the demands of our clients in the best possible manner. You can contact us for more information.