OUR TECHNOLOGY

Technology runs the world today. Certainly we would never want to be left behind in this area. That is why Call2Customer (an outsourced call center in India) has equipped itself with latest technology and innovations that can be updated and upgraded with changing times and demands of the customers. To cater to multiple clients, requires extensive planning and with inculcation of technology the process is smoothen out.

We work in cloud call center technology with following features:

• Outbound predictive dialing, progressive dialing, preview dialing and call recording.
• Inbound IVR, automatic call distribution, skill based routing, real time dashboard, reporting and call recording.
• Cloud computing: we work in cloud computers to enhance the data security and flexibility to work.

Our Technology Comprises Of:

• Back up of data with the help of a second server.
• 24/7 internet connection with backup.
• In case of disasters we, ensure full recovery and the process runs without glitches.
• We have a 100% power back up so that we can have a continuous supply of electricity.
• We provide data and physical security.